About this site

Site owner

This site is owned and maintained by the Energy Efficiency and Conservation Authority (EECA).

Printing

This site uses a print stylesheet for printing purposes. This allows a page to be printed straight from the browser in a print-friendly manner.

Only the main content from the page will be printed - the top banner and navigation links will not be printed.

Social media moderation policy

We welcome your comments and encourage discussion on our social media pages and will join conversations when appropriate, but we reserve the right to moderate content and remove any posts which are considered offensive or inappropriate; or which violate copyright or other legislation. This includes content that may be considered spam or which is blatantly commercial (advertising products or services). Anyone repeatedly violating our guidelines may be blocked from our pages.

Moderation will usually take place within office hours. (Mon - Fri 8:30 am - 5:00 pm)

Please note that these social networking sites are public and searchable on the internet. For your own security and privacy, please do not share any personal or sensitive information when posting or commenting on our pages. Please do not post photos or videos of people without their consent.

Comments and other content posted by users do not necessarily represent the views of the Energy Efficiency and Conservation Authority, ENERGYWISE or EECA BUSINESS - nor do we officially endorse any external links appearing on our pages.

Questions and complaints

The Energy Efficiency and Conservation Authority is committed to delivering first class services. If you think we are not meeting this standard we would like to hear from you so we can put right your complaint and to improve our services.

How to ask a question or make a complaint

You can telephone, email or write to us.

We ask for your contact details so we can respond directly to you. However if you wish to make a complaint anonymously it will be treated with the same level of importance.

Contact us

How long will it take?

We will endeavour to answer  your question or complaint immediately. If we need to work with others to resolve your complaint it may take longer. You will always be advised in writing when your complaint has been received.

Our commitment

All questions and complaints are taken seriously and handled with immediate priority. We will ensure you are treated with respect and in a professional manner.